Terms of Service

Effective date: [DATE]

These Terms of Service (“Terms”) govern your access to and use of Reprova, operated by [Your Legal Entity] (“Reprova”, “we”, “us”). By creating an account or using the service, you agree to these Terms. If you are using Reprova on behalf of an organization, you represent that you have authority to bind that organization.

1. The service

Reprova is a hosted service that helps you capture production errors and reproduce them locally. It comprises a hosted control service and dashboard operated by us, and software components you run yourself: an SDK inside your application, a data-plane agent inside your infrastructure, and a command-line tool. We may modify or improve the service over time.

2. Accounts

You must provide accurate information and keep your credentials and keys secure. You are responsible for all activity under your account. Notify us promptly of any unauthorized use.

3. Your data and responsibilities

• You run the agent inside your own infrastructure and decide which database it connects to and what it extracts. You are responsible for that configuration and for the data you choose to reproduce.
• You are responsible for complying with all laws applicable to your data and your end users, including data protection and privacy laws, and for having the necessary rights and consents.
• You retain all rights to your data. You grant us the limited rights needed to operate the service for you — which, by design, concern metadata only; we never receive your database rows.

4. Acceptable use

You agree not to:

• use the service in violation of any law or to infringe others’ rights;
• attempt to gain unauthorized access to, disrupt, or overload the service or its infrastructure;
• reverse engineer, decompile, or attempt to derive the source code of the hosted service, or resell or sublicense it, except to the extent this restriction is prohibited by law;
• upload malware or use the service to store or transmit unlawful content.

5. Fees

The service is currently offered free of charge. We may introduce paid plans in the future; if we do, we will give you notice before any fees apply to you, and paid features will be governed by the pricing and plan terms presented at that time. Fees, once introduced, are exclusive of taxes, which you are responsible for.

6. Intellectual property

Reprova and its software, trademarks, and content are owned by us or our licensors and are protected by law. Except for the rights expressly granted to you to use the service, no rights are transferred. Open-source components distributed as part of the SDK, agent, or CLI are governed by their respective licenses.

7. Disclaimers

The service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that reproductions will match every production failure.

8. Limitation of liability

To the maximum extent permitted by law, Reprova will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising out of or related to your use of the service. Our total liability for any claim will not exceed the greater of the amounts you paid us in the [twelve] months before the claim, or [USD 100].

9. Indemnification

You will defend and indemnify Reprova against claims arising from your data, your use of the service, or your violation of these Terms or applicable law.

10. Termination

You may stop using the service and close your account at any time. We may suspend or terminate your access if you breach these Terms or to protect the service. On termination, your right to use the service ends and we may delete your data as described in the Privacy Policy.

11. Changes to these Terms

We may update these Terms. For material changes we will provide notice by email or in the product. Continued use after changes take effect constitutes acceptance.

12. Governing law

These Terms are governed by the laws of [jurisdiction], and any disputes will be resolved in the courts of [venue], without regard to conflict-of-laws rules.

13. Contact

[Your Legal Entity], [Address]. Questions: [legal@reprova.io].